User Involvement in New Product Development Process to Determine Product
Success Characteristics
Abstract
The involvement of users in the product development
process can significantly enhance product quality. The relationship
between user experience and knowledge in product design contributes to
product efficiency during the development phase. Users often struggle to
align their perceptions, leading to extended product usage times and an
inability to react to potential performance variations. Product
manufacturers also face challenges in identifying suitable features that
can positively impact product success and marketability. User experience
in product interactions, encompassing both aesthetic and functional
aspects, plays a pivotal role in influencing user evaluations and
distinguishing characteristics crucial for achieving product success.
Determining user knowledge’s influence on product success
characteristics can provide valuable insights for the new product
development process. This study conducted a survey to gather user
experiences and knowledge, aiming to enhance the understanding of how
users perceive products. This understanding is crucial for identifying
product success characteristics, encompassing aspects such as
specifications, sustainability, and recognition, which are instrumental
in achieving overall product success. The results of the survey indicate
that user knowledge, emotional experiences, and product attribute
knowledge can assist product designers and manufacturers in identifying
key characteristics for success during the early stages of the new
product development process.
