Allianz primary goal is customer satisfaction. Allianz CEO Ralf Schneider states that Allianz is a customer oriented company. It offers multiple insurance products which are distributed through 12 different business units. According to Tasos Hatzimichailidis, General Manager in Sales Operations & Transformation, Allianz Australia, the company has a “… number of business units operating independently. Four years ago we set out to create major efficiencies through connecting those units and establishing a shared set of strategic processes. One of these was a consistent sales process. Each business unit is reporting in its own way.” The biggest problem of Allianz Australia is that their sales teams work independently from each other. Account managers needs to spend a lot of time writing reports, gathering information and trying to understand their own customers. Company should set a consistent sales process and be sure that all sales people receive their required information. Moreover, they should to have a complete view of the customer together with his/her history analysis in one place, regardless the location where one used Allianz services. The main problem of the sales department is that some business units already use Sales Cloud services, but they do not collaborate with others and depend only on the information that is available locally. If Allianz Australia sales department could integrate one common Sales Cloud for all, every business unit will be able to access and update central customer information. Because of the integrity of the cloud solutions, all business units would have up to date state of customer information and lastly their account managers would be able to make better and more effective decisions. They would be able to login in the system and have a complete view of their sales activities in the respective business unit. They could also see what leads are coming from a particular broker. This would lead in time savings, because the account managers would no longer need to gather all information from multiple sources. Sales Cloud solution would allow access to customer information from any subdivision. In this way, Allianz would be able to foster better interpersonal relationships with their customers, which satisfaction is the main goal of the company. An example would be using salesforce.com solution, which offers big concerns customer oriented software in the cloud. With the help of salesforce.com, Allianz could provide real-time information about their customers and allow better intern collaboration between the business units.