deletions | additions       diff --git a/bibliography/biblio.bib b/bibliography/biblio.bib  index 3b7d1bf..4676a36 100644  --- a/bibliography/biblio.bib  +++ b/bibliography/biblio.bib 
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@Incollection{Allsop1999,  author = {Allsop, Judith and Mulcahy, Linda}, title = {Doctors’ {{Doctors’  responses to patient complaints.}, complaints.}},  booktitle = {}, editor = {Rosenthal, Marilynn and Mulcahy, Linda and Lloyd-Bostock, Sally}, publisher = {Open University Press}, address = {Buckingham, UK}, pages = {}, year = {1999}, abstract = {A discussion of the effects of patient complaints upon physicians with good case examples of doctor’s reactions and anxieties. The relation of physician’s protective “carapace” to medical school, medical experience, and traumatic clinical events is covered.}, keywords = {patient complaints, morale, doctor-patient relationships, medical disiplinary boards, identity, professional training, medical training, medical students, problem patients, adverse events}}  @article 21Christakis, D.A., Feudtner, C.0Temporary matters: The ethical consequences of transient social relationships in medical training.u1,\${Christakis,  author = {\$a, \$},  title = {{\$t, \$}},  journal = {\$j, \$},  volume = {\$v, \$},  number = {\$i, \$},  pages = {\$p--, \$},  year = {\$d, \$},  abstract = {\$b, \$},  notes = {\$RCE Note - {n}, events},  } 
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pages = {739-43},  pubmed_id = {9286834},  }  @book{Cassell_1997,  doi = {10.1093/acprof:oso/9780195113235.001.0001},  url = {http://dx.doi.org/10.1093/acprof:oso/9780195113235.001.0001},  year = {1997},  month = {jul},  publisher = {Oxford University Press ({OUP})},  author = {Eric J. Cassell},  title = {{Doctoring}},  }