deletions | additions       diff --git a/par_textbf_Institutional_Resistances_begin__.tex b/par_textbf_Institutional_Resistances_begin__.tex  index 2b8539c..a1781f0 100644  --- a/par_textbf_Institutional_Resistances_begin__.tex  +++ b/par_textbf_Institutional_Resistances_begin__.tex 
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5b. When we solicited narrative reports and wrote them ourselves we discovered our descriptions of events suffered from a lack of \emph{close observation} and insufficient appreciation of the role of \emph{participant observation}. We also found shorter briefer incident notes had a useful place in indexing concepts, that is "here is an example of X." We added a short note form at this time called "OoopsaDaisy." to address these issues. We also found these short notes an aide to memory and at times resilience.  \end{quote}  \begin(quote} \begin{quote}  5c. The discussion of multiple incidents convinced us of the complexity of Human Error. Our reading led us in multiple directions and disciplines. Who was right? We developed a much more complex form of report that pushes the user to start with a Narrative Report and Description and then add new sections: a Title, Source and Distribution Section, Abstract, Keywords, Organizational Point of View, Interpersonal/Communicative Point of View, Individual Point of View, Feelings (then and now), Work Points, Links to References, Media, or Associations. With sufficient introduction and examples even users on their first attempt could produce reports that engaged their interests and ours. This final tool is called a Complex Context Critical Incident Report (CCCIR).  \end{quote}