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2b. A surgical resident was ordered by the Chief of Service to operate on a 90 year old woman the resident considered to be too great a risk. When the patient died the Chief of Surgery blamed the resident and claimed the resident made the decision to operate.   \end{quote}  \par \textbf{Memory, \textbf{Memory:  Personal and Organizational} \begin{quote}  3a. An academic department kept no records of complaints concerning faculty behavior and teaching. When complaints were addressed in faculty meetings some members could recall similar complaints in past years, others could not. No records led to no \emph{institutional memory.}