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\subsubsection{"A \subsection{\subsubsection{"A  Remedy for Lack of Time"} Time"}}  An acutely ill patient in a busy medical surgical ward of a tertiary hospital noted over time that everyone who entered her room, doctors and nurses to all janitorial staff and dietary staff, introduced themselves. "Good morning, I'm Marc and I will be your nurse till this evening." "I'm Will and I am going to be cleaning the shower let me know if there is anything you need." Over the few days that the patient was on the ward she realized this process was obviously a "policy" or a work rule. She felt more connected to the staff, "as if they were interested in me as a person not just a case." She found it helpful that a notice board directly across from her bed showed the name of her nurse and aide and was changed each shift. If she wanted she felt she could call for specific help, not just "I need a nurse." These personal introductions felt different to her and "more reassuring" than other hospital stays where everything "seemed kind of anonymous."