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\end{quote}  \begin{quote}  5b. When we solicited narrative reports and wrote them ourselves we discovered our descriptions of events suffered from a lack of \emph{close observation} and insufficient appreciation of the role of \emph{participant observation}. We also found shorter briefer incident notes had a useful place in indexing concepts, that is "here is an example of X." We added a short note form at this time called "OoopsDaisy." "OoopsaDaisy."  to address these issues. We also found these short notes an aide to memory and at times resilience. \end{quote}  \begin(quote}