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place = {Gothenburg, Sweden},  title = {{Investigating the impacts of ICT-mediated services: the case of public transport traveller information}},  url = {http://publications.lib.chalmers.se/records/fulltext/158491/158491.pdf},  school = {Department of Product and Production Development Division Design & \&  Human Factors Chalmers University of Technology}, author = {Skoglund, Tor},  year = {2012},  }