deletions | additions       diff --git a/bibliography/biblio.bib b/bibliography/biblio.bib  index f1f2038..e381b18 100644  --- a/bibliography/biblio.bib  +++ b/bibliography/biblio.bib 
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title = {{Something old something new: a process view of the Baldrige criteria}},  journal = {International Journal of Quality Science},  }  @article{Ghobadian_1996,  doi = {10.1108/02656719610109999},  url = {http://dx.doi.org/10.1108/02656719610109999},  year = {1996},  month = {mar},  publisher = {Emerald},  volume = {13},  number = {2},  pages = {10--44},  author = {Abby Ghobadian and Hong Seng Woo},  title = {{Characteristics benefits and shortcomings of four major quality awards}},  journal = {International Journal of Quality {\&} Reliability Management},  }