deletions | additions       diff --git a/bibliography/biblio.bib b/bibliography/biblio.bib  index d06d149..a409627 100644  --- a/bibliography/biblio.bib  +++ b/bibliography/biblio.bib 
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year = {2010},  publisher = {Science Publications},  }  @article{dale1997sustaining,  title = {{Sustaining total quality management: what are the key issues?}},  author = {Dale, BG and Boaden, RJ and Wilcox, M and McQuater, RE},  journal = {The TQM Magazine},  volume = {9},  number = {5},  pages = {372--380},  year = {1997},  publisher = {MCB UP Ltd},  }