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title = {{Kaizen events and organizational performance: a field study}},  journal = {Int J Productivity {\&} Perf Mgmt},  }  @article{Glover_2011,  doi = {10.1016/j.ijpe.2011.04.005},  url = {http://dx.doi.org/10.1016/j.ijpe.2011.04.005},  year = {2011},  month = {aug},  publisher = {Elsevier {BV}},  volume = {132},  number = {2},  pages = {197--213},  author = {Wiljeana J. Glover and Jennifer A. Farris and Eileen M. Van Aken and Toni L. Doolen},  title = {{Critical success factors for the sustainability of Kaizen event human resource outcomes: An empirical study}},  journal = {International Journal of Production Economics},  }