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title = {{Total quality management sustaining audit tool: Description and use}},  journal = {Total Quality Management},  }  @article{Bateman_2002,  doi = {10.1108/01443570210425156},  url = {http://dx.doi.org/10.1108/01443570210425156},  year = {2002},  month = {may},  publisher = {Emerald},  volume = {22},  number = {5},  pages = {515--526},  author = {Nicola Bateman and Arthur David},  title = {{Process improvement programmes: a model for assessing sustainability}},  journal = {Int Jrnl of Op {\&} Prod Mnagemnt},  }