deletions | additions       diff --git a/bibliography/biblio.bib b/bibliography/biblio.bib  index d8d49fb..e9f7b7c 100644  --- a/bibliography/biblio.bib  +++ b/bibliography/biblio.bib 
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title = {{Research questions on the implementation of total quality management}},  journal = {Total Quality Management},  }  @article{Oakland_1995,  doi = {10.1080/09544129550035279},  url = {http://dx.doi.org/10.1080/09544129550035279},  year = {1995},  month = {sep},  publisher = {Informa {UK} Limited},  volume = {6},  number = {4},  pages = {299--316},  author = {John S. Oakland and Robin D. Waterworth},  title = {{Total quality management training: A review and suggested framework}},  journal = {Total Quality Management},  }