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Arin Basu edited summary.tex
almost 9 years ago
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\textit{Abstract}
We argue in this paper that as India is
increasingly emerging
or striving to emerge in the world to assert her "soft power" by influencing other
countries to do what she wants (in the sense Joseph Nye have aruged), countries, she is also becoming increasingly connected to the rest of the
world, and thus responsible to ensure world. In turn, this interaction has resulted in a
certain level of public unique occupational/population health
of the citizens. issue.
Two significant developments since mid-1990s in India helped to establish India's pre-eminent position as an influencer. First, Indian entrepreneurs established "business process outsourcing centres" (BPO and Call Centres) that served back offices to the developed countries; second, the Y2K crisis provided opportunities to Information Technology literate Indians find overseas jobs. Both phenomena contributed to India's economic growth but also exposed Indians to life stresses in the developed countries. In call centres, Indians were exposed to additional burdens of working in night hours and stresses of interaction with clients from a foreign country and meeting their demands. How call centres treated the employees in India became an important issue in the occupational well-being of Indians.
...