Arin Basu edited summary.tex  almost 9 years ago

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\textit{Abstract}   We argue in this paper that asa "soft power" in the world,  India is also responsible increasingly emerging or striving  to ensure the health of the citizens. Two significant phenomena since mid-1990s in India helped to establish India's emergent role as a soft power emerge  in the world. First, Indian entrepreneurs established "business process outsourcing centres" (BPO) that served as back offices world  to the developed countries; second, due assert her "soft power" by influencing other countries  to do what she wants (in  the Y2K crisis, migration of Indians to overseas increased. Both contributed sense Joseph Nye have aruged), she is also becoming increasingly connected  to India's economic growth and establishment the rest  ofIndia as a "soft power". In both  the call centres and settlement in offices abroad, technologically articulate young Indians came in contact with clients world,  and experienced life stresses in the developed countries. In call centres, Indians were exposed thus responsible  to additional burdens ensure a certain level  of working in night hours and stresses public health  of interaction with clients from a foreign country and meeting their demands. the citizens.  These Two significant developments since mid-1990s  in turn led India helped  to personal, social establish India's pre-eminent position as an influencer. First, Indian entrepreneurs established "business process outsourcing centres" (BPO  and public health related challenges for Call Centres) that served back offices to the developed countries; second, the Y2K crisis provided opportunities to Information Technology literate Indians find overseas jobs. Both phenomena contributed to India's economic growth but also exposed Indians to life stresses in the developed countries. In call centres,  Indians everywhere. were exposed to additional burdens of working in night hours and stresses of interaction with clients from a foreign country and meeting their demands. How call centres treated the employees in India became an important issue in the occupational well-being of Indians.  We present the our  findings from a survey conducted in Bengaluru, India and highlight health issues related to stress and work associated with BPO. We also draw a parallel with a survey of health effects observed among Indians and compared with other immigrants in Auckland DHB region in New Zealand. In the light of these findings, we discuss the broader question how should India address health issues to create a better environment for its own citizens even as it realises its aspiration as a global soft power.