Dr Shrimati Das edited subsection_Results_A_BPO_service__.tex  almost 9 years ago

Commit id: 90b8daf1e5725217db84c235358bf62658a19353

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A question posed to women workforce 'whether they have social acceptance' towards this changed 'night scape' existence, the survey brought out again some startling findings 65% in Bangalore felt that they are 'guilty' of staying out, 75% experienced guilt in a conservative town like Hyderabad. Duality between 'cultural existence' in the ITES/BPO workforce in India- a position as being one of either the 'specular' border workforce' or the 'syncretic border workforce- a 'grey zone existence' According to Skeins model of organizational culture, leading to 'acute functional segregation' (Cheggappa & Goyal, 2002)  Another fall out on 'health status' of women workforce is to develop a sense of 'inadequacy' in terms of 'quality time' spent with family.This is more in a comparatively conservative city like Pune. 40% in Bangalore, 72% in Pune and 32% in Hyderabad expressed that they fail to give sufficient time to spouse/children & friends. friends.Again when we surveyed on the question of how much the/day/night shift affects their normal family life, it was surprising that Pune, a traditional city in India, tops the chart where 88% think that their life is too job cenetred and they are not able to give that much time as much they would like to. They had a great sense of 'letting down' their family members in advancing their career at the expense of their family life.52% in Bangalore, 88% in Pune, 56% in Hyderabad think their life is 'too job centered'. Moreover, the belief that they are not being able to be good wife, dutiful daughter-in-law, loving mother- all age old traditional stereotypical roles enacted by Indian women down the ages. Now suddenly, this demand on their on time day/night shift is literally creating havoc in their family life and this has direct impact on their wellbeing. Cases of 'work- centered' Hypertension, Hyperglycemia, Depression,and Nervous breakdown are on the rise in ITES/BPO Women workforce in India; 52% in Bangalore, 64% in Pune, 48% in Hyderabad think that their job is eating into their family life space.  Call Center Blues:  Stress is usually sensed  This project undertakes takes  to enumerate the experiences of workforce in the emerging Buisness Process Outsourcing(BPO) and Information Technology Enabled Services(ITES) working in customer care services for globally outsourced entities. The four Indian States (Karnataka/Delhi/Maharashtra/Andhra Prodesh) case studies and survey giving certain insight into their 'health status' due to the changes in their life and working patterns apart from many other parameters. Methodology:  This survey was conducted in 4 parts undertaken by the School of Management, Mount Carmel College, Bangalore on behalf of University Grants Commission, New Delhi as a part of a Major Project Study by conducting on spot survey in reputed ITES/BPO organizations like Hewlett Packard(HP), Infosys,Dell in Bangalore(Karnataka).The Infosys/BPO system at Pune (Maharashtra), Wipro at Delhi, Infosys at Hyderabad (Andhra Prodesh).These states were represented by 150 respondents each all in the age group of 18-24 years. The questionnaires asked the respondents to rate their city/firm/job expectation/health parameters/ service providers/infrastructure/leisure encompassing 44 different parameters and give an overall rating on a scale of 1 to 5 where 1 represented very less and 5 very good.The block of 44 questions were broken up into 3 major areas of concern: