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\subsection{Results}  A BPO service center is traditionally defined as a 'physical location where calls are either placed or received in a high volume for sales, marketing, customer service, telemarketing, technical support for other specialized business activities.It is however best described as a place where hundreds or thousands of youngsters sitting together in a large room separated by cubical walls, always under stress for orders to be placed or complaints to be resolved. It operates to provide round the clock and year round service. 
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According to NASSCOM , in 2015, India's Information Technology & Buisness Process Management (IT-BPM)industry will add $12-15 billion incremental revenue, to existing industry revenues of & 118 billion .NASSCOM reports also stated that the industry added 160,000 employees , out of this women had a 32 % share and provide direct employment to 3.1 million people and indirect employment to 10 million people- a single job created directly in ITES segment results in additional three jobs indirectly in the related services such as security, transport & catering etc thereby creating more than 8.1 million jobs by the end of 2015 making India World's largest employable pool. India is the only country to offer full spectrum of ITES/BPO services, add to that India continuing to be the lowest cost location for IT domain.  BUT AT WHAT COST!!! Reference: Health statistics quoted from on site survey available at University Grants Commission, Major Project submitted in 2013 on "Language Competency, Gender Representation, Cultural Acclimatization In the ITES/BPO Workforce - A Study of 5 States in India'  Statistics available at NASSCOM-McKinsey report- http//www.mcKinsey.com/location/India/mcKinseyon india/pdf/nasscom