deletions | additions       diff --git a/untitled.tex b/untitled.tex  index 7daf82e..d969b26 100644  --- a/untitled.tex  +++ b/untitled.tex 
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\textit{This is the starting point for a proposed research projec project  to look at whether the business reasoning of avoiding negative words such as 'No problem' is valid and whether using those words reduces the customers believe in good service.}