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title = {{Business Process Management: A Comprehensive Survey}},  journal = {{ISRN} Software Engineering},  }  @inproceedings{Kohlbacher_2009,  doi = {10.1109/tic-sth.2009.5444467},  url = {http://dx.doi.org/10.1109/tic-sth.2009.5444467},  year = {2009},  month = {sep},  publisher = {{IEEE}},  author = {Markus Kohlbacher},  title = {{The perceived effects of business process management}},  booktitle = {2009 {IEEE} Toronto International Conference Science and Technology for Humanity ({TIC}-{STH})},  }