deletions | additions       diff --git a/bibliography/biblio.bib b/bibliography/biblio.bib  index 962933d..8434bf2 100644  --- a/bibliography/biblio.bib  +++ b/bibliography/biblio.bib 
...
title = {{Process improvement satisfies employees}},  journal = {{IEEE} Softw.},  }  @article{Pitterman_2000,  doi = {10.1109/52.854074},  url = {http://dx.doi.org/10.1109/52.854074},  year = {2000},  publisher = {Institute of Electrical {\&} Electronics Engineers ({IEEE})},  volume = {17},  number = {4},  pages = {89--96},  author = {B. Pitterman},  title = {{Telcordia Technologies: the journey to high maturity}},  journal = {{IEEE} Softw.},  }