Conclusions
The survey provided insight into the factors that lead to wait times in outpatient clinics. Specific insight was gained on factors related to outpatient iron infusions. Wait time reduction could likely be the result of utilizing a SSO displaying information in a convenient manner rather than the addition of an expensive drug, iron isomaltoside, to formulary. We recommend that other jurisdictions consider process improvements first, as an important way to improve wait times in ambulatory care clinics.
References
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