Conclusions
The COVID-19 pandemic has, beyond physical health, caused emotional
distress among the frontline HCW. The resilience score, feelings of HCW,
their perceived stressors, and coping strategies were similar to those
in other studies. However, analysis from qualitative data helped
identify key areas that healthcare institutions can engage in to improve
HCW well-being.
It is evident that resilience is influenced by many factors other than
the individual alone. Even though the overall resilience scores are in
the normal range, 11.3% of the HCW had low resilience level. It is thus
important to initiate intervention to prevent and plan provision of care
for future mental health issues for our HCW. The main stressors relate
to family and personal safety. Positive attitudes at work, healthy and
happy work environments, support and recognition from the department and
hospital, are key factors keeping HCW happy and productive in the
workplace.
Acknowledging and recognising the workplace burdens suffered by HCW is
vital to establishing supportive workforce resources during an
infectious disease outbreak.