Limitations and Directions for Further Research
As in other studies, this study has several weaknesses that can be
improved in future research. First, a self-reported assessment allows
respondents to answer in accordance with subjective norms that apply in
their environment, so it is very likely to cause bias in the answers
given. Researchers have taken action to minimize this by presenting this
study only for academic purposes and not reported individually but
collectively. Further research needs to add confirmation to colleagues
and organizations regarding the performance of their colleagues. Second,
limited permits and time for employees to fill out questionnaires made
only six research objects out of ten targeted. Banking is one of the
industries with a high level of service mobility, so researchers have
limitations in accessing Islamic bank customers. Future research should
prepare for this well.