Limitations and Directions for Further Research
As in other studies, this study has several weaknesses that can be improved in future research. First, a self-reported assessment allows respondents to answer in accordance with subjective norms that apply in their environment, so it is very likely to cause bias in the answers given. Researchers have taken action to minimize this by presenting this study only for academic purposes and not reported individually but collectively. Further research needs to add confirmation to colleagues and organizations regarding the performance of their colleagues. Second, limited permits and time for employees to fill out questionnaires made only six research objects out of ten targeted. Banking is one of the industries with a high level of service mobility, so researchers have limitations in accessing Islamic bank customers. Future research should prepare for this well.