Development of Workplace Stress Coping Behaviors
In addition to organizational interventions, behavioural and educational
interventions were found to be useful for reducing the emotional stress
of employees.
Development of Positive Interpersonal Communications: According
to the participants, promoting friendly communication and mutually
respect among colleagues and supervisors is effective for reducing
tensions and advancing career goals. A foreman said:
Instead of supervisors saying: “It’s terrible”, they can say: “If you
do these things, it will be better, and you can reach the expected level
by the end of the year.” (P11)
Development of Stress Management Training: HCWs emphasized the
importance of learning how to manage stress and considered the
implementation of training programs in this field necessary. They also
mentioned their role in the development of education. A HCW said about
the effectiveness of stress management training:
When we all received training and learned those skills because I know
how to reduce my stress, I could help my colleagues to reduce their
stress by teaching them and vice versa. (P6)