Development of Workplace Stress Coping Behaviors
In addition to organizational interventions, behavioural and educational interventions were found to be useful for reducing the emotional stress of employees.
Development of Positive Interpersonal Communications: According to the participants, promoting friendly communication and mutually respect among colleagues and supervisors is effective for reducing tensions and advancing career goals. A foreman said:
Instead of supervisors saying: “It’s terrible”, they can say: “If you do these things, it will be better, and you can reach the expected level by the end of the year.” (P11)
Development of Stress Management Training: HCWs emphasized the importance of learning how to manage stress and considered the implementation of training programs in this field necessary. They also mentioned their role in the development of education. A HCW said about the effectiveness of stress management training:
When we all received training and learned those skills because I know how to reduce my stress, I could help my colleagues to reduce their stress by teaching them and vice versa. (P6)