Telephone patients brought back for face-to-face review
Of the 52 patients offered a face-to-face review following the initial telephone consultation, 46 (89%) had been seen at the time of data collection. 31/46 (67%) were discharged at their first face-to-face review. 12 patients had imaging arranged with a plan to write with the results and none of these patients required a further appointment following their investigations. One patient was added to a waiting list for surgery. 14/46 (30%) patients were offered additional face-to-face follow-up, for reasons such as further microsuction (5/14), to discuss surgical management (3/14), to discuss imaging results (2/14) or for review (4/14).