Conclusion
Adopting telemedicine in OHNS outpatient clinics is not without its
challenges. There are significant benefits within the context of a
global pandemic which were compounded by a regional setting. Paediatric
patients were found to be of highest benefit for telemedicine with high
diagnostic accuracy and concordance of treatment plans. Conditions
requiring specialist examination such as laryngology or rhinology areas
were less accurate. A control group and the addition or comparison with
video conferencing may be of benefit in future studies. In the unique
pandemic setting, rapid adoption of telephone only appointments had
still proven worthwhile in our practice.