Conclusion
Adopting telemedicine in OHNS outpatient clinics is not without its challenges. There are significant benefits within the context of a global pandemic which were compounded by a regional setting. Paediatric patients were found to be of highest benefit for telemedicine with high diagnostic accuracy and concordance of treatment plans. Conditions requiring specialist examination such as laryngology or rhinology areas were less accurate. A control group and the addition or comparison with video conferencing may be of benefit in future studies. In the unique pandemic setting, rapid adoption of telephone only appointments had still proven worthwhile in our practice.