Question
Mean*1 (SD)
Median*1 (IQR)
“Not relevant” (%)
Floor2 (%)
Ceiling3 (%)
Making you feel you had time during consultations? 4.40 (1.01) 5 (1) 1.28 2.81 66.45
Interest in your personal situation? 4.48 (0.94) 5 (1) 1.28 2.38 69.48
Making it easy for you to tell him or her about your problems? 4.46 (0.93) 5 (1) 1.07 2.16 68.03
Involving you in decisions about your medical care? 4.44 (0.90) 5 (1) 2.78 1.32 65.27
Listening to you? 4.53 (0.92) 5 (1) 1.50 1.52 71.19
Keeping your records and data confidential? 4.65 (0.70) 5 (0) 8.97 0.23 77.70
Quick relief of your symptoms? 4.47 (0.89) 5 (1) 3.42 1.33 66.59
Helping you feel well so that you can perform your normal daily activities? 4.53 (0.84) 5 (1) 3.85 0.67 70.67
Thoroughness? 4.56 (0.89) 5 (0) 1.28 1.30 75.11
Physical examination of you? 4.44 (0.94) 5 (1) 6.41 1.83 66.44
Offering you services for preventing diseases? 4.51 (0.89) 5 (1) 4.27 1.56 71.21
Explaining the purpose of tests and treatments? 4.51 (0.92) 5 (1) 2.99 2.20 71.81
Telling you what you wanted to know about your symptoms and/or illness? 4.52 (0.86) 5 (1) 1.50 0.65 70.28
Help in dealing with emotional problems related to your health status? 4.40 (0.98) 5 (1) 12.61 1.71 65.77
Helping you understand the importance of following his or her advice? 4.47 (0.90) 5 (1) 3.21 1.55 68.43
Knowing what she/he had done or told you during previous contacts? 4.42 (1.00) 5 (1) 4.27 3.13 67.86
Preparing you for what to expect from specialist or hospital care? 4.40 (0.97) 5 (1) 13.25 2.46 65.02
The helpfulness of the staff (other than the doctor)? 4.45 (0.85) 5 (1) 3.21 0.66 64.68
Getting an appointment to suit you? 4.36 (0.95) 5 (1) 1.28 1.73 61.47
Getting through to the practice on the phone? 4.37 (0.95) 5 (1) 1.28 1.30 62.77
Being able to speak to the GP on the telephone? 4.25 (1.06) 5 (1) 1.50 3.04 57.92
Waiting time in the waiting room? 4.05 (1.08) 5 (2) 2.14 3.93 43.67
Providing quick services for urgent health problems? 4.39 (0.92) 5 (1) 7.69 0.93 62.50