Conclusion

Feedback on patients’ evaluations of GPs and their practice is an effective quality improvement tool. The feedback can help identify good practices as well as areas of improvement. In our study the EUROPEP tool was used and we identified aspects of good care as well as room for improvement in terms of organisation and clinical behaviour that need to be addressed to improve further beneficiaries satisfaction. Similar approaches should be undertaken on a universal scale to assess Primary care in the new NHS and address quality issues without creating health inequalities.