Conclusion
Feedback on patients’ evaluations of GPs and their practice is an
effective quality improvement tool. The feedback can help identify good
practices as well as areas of improvement. In our study the EUROPEP tool
was used and we identified aspects of good care as well as room for
improvement in terms of organisation and clinical behaviour that need to
be addressed to improve further beneficiaries satisfaction. Similar
approaches should be undertaken on a universal scale to assess Primary
care in the new NHS and address quality issues without creating health
inequalities.