Results
Unevenness in registration was due to 1) organizational barriers (interdisciplinarity, time and technical challenges), 2) professional barriers (prioritization, meeting patients where they are, and reliance on HP’s own judgements). HPs neglected to use medical records, preferring to form their own pictures of patients´ needs to avoid prejudices and to promote equality. However, HPs did not systematically verify these impressions with the patients.