Acceptability
Given the constraints of delivering healthcare during COVID-19 it was
not possible to follow up with all patients to capture patient-reported
outcomes. Two of the providers (BPAS and MSUK) collected data on patient
feedback during the study period. Patients were invited to provide
feedback one to three weeks after treatment, either by telephone using a
structured interview tool (MSUK)(18) or using an online form (BPAS)(19).
We analysed data on questions reporting on satisfaction, future
preference and privacy. Although the questions were similar, only the
MSUK survey included questions on the privacy of teleconsultation. All
contact was by a non-clinician who had not been involved in the
patient’s care.