However, the most relevant fact for us is that the experience served as a driving force for change. The coaches helped the team members to see themselves in their inner mirrors, thus providing them an opportunity to grow and facilitating the process of becoming a better team. Likewise, we are proud to state that the Lean Coffees have been later institutionalized at the organization level. It is worth noting that we are talking about the IT systems of a large government organization (more than 4000 employees). The following table summarizes the changes brought by this institutionalization, which can be structured into three different categories.