Delen et al. \cite{delen2016lessons} reviewed 30 outsourcing deals to found three statistically significant controllable factors that discriminated between failure and success at an early stage. Surprisingly, one of them was communication within the supplier organization (not between the client and the supplier). This observation coincides with the scenario of our report, where the FTEs composing the team of our study have little or no contact at all with their company. Communication is also said to play a key role in outsourcing by the IT executives interviewed in \cite{corbett1994outsourcing} who identified the management of outside relationships as the second most important part of their job after outsourcing takes place. They also identified “an increase in importance of what might be called general management or non-technology-based skills” in the skills needed to face the impact of outsourcing.
Team Coaching and Team Emotional Intelligence
Coaching refers to the process of accompanying a person, or, in our case, a team, towards their objectives and goals. The first application of coaching was in the field of sport and, in view of the good results, its use was extended to other fields, such as business, becoming a basic tool in the executive environments of large corporations. Its application has now become widespread amongst middle managers and work teams. There are various coaching schools, and although our approach is based on several, it is mainly based on ontological coaching \cite{DD1} and team coaching \cite{MM1}.