Research Context
This microsite presents an experience on the application of team coaching techniques combining different dynamics to improve the group emotional intelligence in a software maintenance team. The team provided software maintenance services, through an IT consultant (Alten Spain), in the General Sub-Directorate of Information and Communication Technologies of a Spanish Ministry. The team consisted of 6 software engineers with extensive experience in software development (on average more than 10 years each) who assumed the following roles: a project manager and 5 developers. For the last 3 years, the team was responsible for the maintenance of internal management applications at a large governmental organization (over 4,000 employees). It is specifically in charge of maintaining 20 to 25 information systems with heterogeneous purposes and technologies, as well as a variety of data consolidation processes. In addition, during the period covered in this work, the team had taken charge of developing a new application and was further developing and evolving one of one of its main systems.