This team had already passed through a transformation process: from traditional to Lean management \cite{NN1}. Hence, this study does not focus on the agile transformation itself, as the experience started from a mature team in terms of adopting agile techniques. The transformation was indeed a success, with the team achieving a considerable improvement on all of the considered metrics, such as lead-time (50%) or pending requests (from 10 to 40). However, after some time, the sustainability of the continuous improvement culture brought by the adoption of agile seemed to become compromised.