3.2.1 The Discover phase
It consisted of Interviews with six patients with keloid, who
were using conventional pressure therapy (elastic bands or garments,
foams and silicone sheets). The patients were from the Outpatient Clinic
of Pathological Scars of the Unifesp, Plastic Surgery Division. They
were questioned in order to identify the main problems, needs and
suggestions to improve the compression therapy. They were asked: a)
Regarding the individual understanding of the use of pressure therapy
for their treatment; b) The acquisition of products and materials
(stores and values) to carry out the therapy; c) As for the routine of
use (hours per day), comfort and practicality of the therapy. The
conversations were individual, lasting about 15 to 20 minutes.
A Desk Research was also carried out on the acquisition of
information about devices and garment available on the market used for
compression therapy in scars. The databases used were Google and
Medline. The keywords used were similar to those referred to in the main
search. Finally, a scenario was elaborated to simulate the step-by-step
performed by the patient with keloid in the adequate accomplishment of
the therapy. It was sought to understand and experience all the process
involved, from the purchase of the products, materials and garments used
until the application of the compressive therapy. In addition, it was
used to verify the routine of use and its practicality.