Research Question
Can the IT Infrastructure Library and its processes be successfully
implemented in the Student Online Query System within the Department of
IT?
Sub-Questions
- What failures could arise from implementing ITIL processes in the
Department of IT?
- What ITIL processes will be implemented on the Online Query System?
- Is there a need for the implementation of ITIL processes?
- Can the current online Student Online Query System improve academic
related student matters?