Incident Management |
Manages the lifecycle of all incidents. The
primary objective is to return the IT service to users as quickly as
possible. |
Problem Management |
Manages the lifecycle of all problems. The primary
objectives are to prevent incidents from happening, and to minimise the
impact of incidents that cannot be prevented. |
Change Management |
Controls the lifecycle of all changes. The objective
is to enable beneficial changes to be made with minimum disruption to IT
services |