Once analog data has been digitized, there is enormous potential for applications that facilitate standard work practices. Service providers can implement field service management (FSM) software like Core systems to make smart use of digitized information. For example, centralized data about customers including contact information and product history help service technicians stay informed about their customers’ previous issues and what types of problems they might encounter. This means they come prepared with an arsenal of current and background knowledge to assist in a smooth field service operation. In addition, information collected from different service technicians about the same or similar products can be compiled to create checklist for resolving recurring issues. This kind of knowledge sharing can also extend to product manuals, and video tutorials that are available on any mobile device. All these types of tools ensure that technicians in the field have access to as much information as possible to guarantee a first-time-fix.