Chapter two of this dissertation includes literature review analysis. The literature review is on the research topic “Identifying the impact of information tools to improve Customer Services in BPO industry”. In first step, researcher explains the concept of services provided by Business Process Outsourcing Company and how it is beneficial for other organizations (Case study assignment help by world’s best assignment writing experts at affordable prices. You will get first class assignment help without any mistake). In the next move, researcher defines the information tools that are required in Business Process Outsourcing Company and their impact in delivering good customer service. In the third step, researcher explains about the theoretical framework of relationship between information tools and customer services strategies used by BPO organization. In the fourth step, he recommends the strategic framework and alternative solutions for the improvement of customer service in BPO Companies.

 

Subsequently, chapter three of this dissertation explains about the research methodology and the approaches that are used by researcher to complete this study in effective manner. For the collection of data and information, researcher use both primary and secondary source of information. In addition, this chapter also describes about different research paradigms and philosophies to collect data and information. In the defining of research aims and objectives he uses qualitative research methodology along with inductive approach.

 

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