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Responsiveness to People’s Non-medical Expectations (Comparing Educational and Non-Educational Centers)


      objective: The health system should be responsive to the needs of the clients, and the regular monitoring of accountability system will help to identify the weaknesses and, by eliminating these deficiencies the motivation for providing services to clients will also increase. Therefore, this study was conducted to assess the status of responsiveness to people’s non-medical expectations in educational and non-educational centers of Iran. Methods: This cross-sectional study was conducted on 112 patients who referred to the hospitals and medical centers. Sampling was conducted randomly on all clients during a 15-day period. The data were collected by a questionnaire that was standardized in similar studies. Finally, data were analyzed by SPSS23 and the scores of responsiveness dimension were measured. Results: Although the scores of many responsiveness dimensions in non-educational centers were higher than educational centers, but ultimately there was no significant difference between the scores of different responsiveness dimensions in educational and non-educational centers. Conclusion: Educational and public health centers need more attention compared to non-educational centers to improve responsiveness to people’s non-medical expectations. According to the obtained results, the priority of the actions is focused on providing the required human resources.
      07 May 2020Submitted to Journal of Evaluation in Clinical Practice
      15 May 2020Assigned to Editor
      15 May 2020Submission Checks Completed